Refund policy
Return & Refund Policy
At Nuvera, your satisfaction is our priority. Please read our policy carefully before placing an order.
Eligibility for Returns
We accept returns within 3 days of delivery, provided the item is:
- Unworn, unwashed, and in its original condition
- With all tags attached and original packaging intact
- Accompanied by proof of purchase (order confirmation or screenshot)
Due to hygiene reasons, innerwear and panties cannot be returned or exchanged once opened.
Non-Returnable Items
- Items marked as final sale or purchased during a promotion
- Items that have been worn, washed, or damaged after delivery
- Panties and sets (hygiene policy)
Exchange Policy
We offer size or color exchanges within 3 days of delivery, subject to stock availability. To request an exchange, contact us on WhatsApp at 0343-6897188 with your order details and photos of the item.
Damaged or Incorrect Items
If you received a damaged, defective, or wrong item, please contact us within 24 hours of delivery with photos. We will arrange a free replacement or full refund.
Refund Process
Approved refunds will be processed within 5–7 business days via bank transfer. Original shipping charges are non-refundable.
How to Initiate a Return
WhatsApp us at 03436897188 with your order number and reason for return. Our team will guide you through the process.